Refunds and Cancelation

Order cancellation

All orders can be cancelled until before they make. but payment is not refundable or transferable. If your order has been paid and you need to change or cancel it, you must contact us as soon as possible. Once the booking/reservation process has started, it can’t be cancelled.

Refunds

If customer paid twice for one transaction, the one transaction amount will be refunded via same source or bank trasfer within 1 to 7 working days
No show if for some reason you are unable to take a trip – no refund will be applicable

Cancellation Policy

  1. 2 days(48 Hours) before station departure time: 25 %
  2. Between 1 to 2 days(24-48 Hours) before station departure time: 50 %
  3. Less than 24 hrs No refund Cancellation – Will be made.
  4. After cancellation of booking amount will be credited to customer account Via payment gateway within next 3 working days. If find any issues, we will directly contact the customer or customer can also contact us via phone and email.

*You can submit refund requests within 15 days after the guaranteed period for the delivery has expired. You can do it by sending a message on the Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your order, perhaps for a different type of tour package/booking/reservation. You must contact us first and we will guide you through the steps.

But the request must be received before the order processing started

 

LAST UPDATED: JULY 16, 2022.

Heritance Travels reserves the sole rights to make any changes to these polices/terms/conditions at any time without prior notice.

Heritance Travels Private Limited is not responsible for the content or functionality of third-party websites linked from our site.

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